Shipping within Germany · Free over €28 · 4-day dispatch from Berlin
· honest answers ·

Things people
ask me.

Most questions land in the inbox more than once. Here are the answers — the way I'd write them to you in an email.

01

The candles.

How long do they burn?

Around seven hours per taper, in a still room and a snug holder. Draughts shorten that — open windows are romantic and ruinous.

Are they scented?

No, on purpose. A taper is a quiet thing — it shares the room with whatever you're cooking, the soap on your hands, the rain on the balcony.

What size are the tapers?

One size, always. 24 cm tall, ⌀ 2.2 cm at the base — they fit any classic dinner-taper holder. Always cream — only the stickers (shape, size, colour) change from one taper to the next.

Can I buy a single candle?

In the shop, candles are currently only sold as pairs — they're made and packed two at a time. For wholesale orders, candles can be bought by the single piece; see my wholesale page for terms.

Do they drip?

No — and that is exactly the point. My tapers are chosen for a clean, drip-free burn so they hold their shape, keep your linens spotless, and let the wax stickers do the talking. The wick arrives already trimmed — just keep the candle upright and out of a draught, and you'll have hours of a quiet, tidy flame.

02

Stickers & motifs.

What are the stickers made of?

Pressed wax sheets, hand-cut in the studio, then placed onto the candle one by one. They are part of the candle — no glue involved — and burn down cleanly with it.

Will the stickers melt or smoke?

They melt with the candle, on schedule. Because they're wax (not paper or plastic) they don't smoke, char, or smell. The motifs simply soften and disappear into the pool.

Can I request a custom motif?

Not yet, but I'm working on it. Requests are always welcome at hello@studiolaetitia.com — send a sketch or reference and your event date, and I'll tell you within a business day or two if I can make it happen.

03

Orders & shipping.

When will my order ship?

Within four working days from the studio in Berlin. You'll get an email when it leaves me.

How much is shipping?

€2.90 anywhere in Germany, free from €28 — that is two pairs. Full breakdown on the Shipping & Returns page.

Do you ship outside Germany?

The shop currently ships to German addresses only. For anywhere else, write to me and I'll look at your request individually. Inside the EU but outside Germany, I currently take wholesale, wedding and event orders only, because the EU packaging regulation requires a separate registration in every country. Please ask anyway — I'd much rather say yes.

My candle arrived broken — what now?

Send a photograph to hello@studiolaetitia.com. I'll send a replacement the same day, no return needed. Thank you for being kind about it.

Can I return unopened candles?

Yes, within 14 days of arrival, unburnt and with stickers intact. Email me for a return label. Refund lands within five business days of the parcel reaching the studio.

04

Weddings & custom.

Do you make candles for weddings?

Yes — for weddings, anniversaries, or large dinner tables, please write to me. Send a date, a rough count, and the motif you have in mind, and I'll come back with a small plan.

What's the minimum custom order?

I haven't defined that just yet. Drop me an email with your ideas and we can discuss it together.

05

About the studio.

Who makes the candles?

Me, Laetitia, in a small studio in Kreuzberg, Berlin. Sometimes my mum helps out, and Emil the dachshund keeps us company (don't worry — no dog hair ever gets near your candles). Every candle is decorated by hand.

Do you sell wholesale?

Absolutely. Wholesale is the only way to order by the single candle (rather than by the pair). See my wholesale page for details, or send me an email.

— still have a question?

Just write to me.

One email, one human. I answer everything within a working day.

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