Shipping
& returns.
Every order leaves the studio in Berlin within four working days, packed by hand.
Orders inside Germany go straight through the shop. Everywhere else, write to me — I ship worldwide and quote each order individually.
Inside the EU, outside Germany, I currently take wholesale, wedding and event orders only. The new EU packaging regulation (PPWR) requires a separate registration in every country — I'll register as soon as there's enough demand from that country. This page gets updated as countries open up.
And please ask anyway. If you're not sure whether I can send to you, write to me before you give up. I'd much rather say yes — and if I can't yet, I'll make a note of your country.
Shipping
rates & times.
All orders leave my Berlin studio within four working days. Up to four duo sets travel as a Deutsche Post Maxibrief, larger orders as a DHL Päckchen. For the rest of the EU and worldwide, write to me and I'll quote your order.
| Region | Carrier | Time | Cost | Free over |
|---|---|---|---|---|
| Germany 1–4 duo sets · incl. islands |
Deutsche Post · Maxibrief | usually 1–2 working days after dispatch | €2.90 | €28 |
| Germany 5 duo sets or more |
DHL · Päckchen | usually 1–2 working days after dispatch | free | — |
| Rest of the EU wholesale, wedding & event orders |
on request | on request | by quote | — |
| Worldwide write to me — I quote each order |
on request | on request | by quote | — |
Orders from €28 ship free within Germany. You'll get an email from me as soon as your order leaves the studio.
Returns,
the easy way.
14 days
From the day your parcel arrives, you have two weeks to send it back.
One email
Write to hello@studiolaetitia.com with your order number. I reply within a working day with a return label.
Unburnt, please
Candles must arrive unused, with stickers intact. If a wick has been lit, I can't take it back.
Refund in 5 days
Once your parcel is back at the studio, I refund the full order to your original payment method.
just send a photograph. I'll send you a new one.
Weddings & large orders.
For weddings, anniversaries, or window displays — please get in touch. Send a date, a rough count, and the motif you have in mind, and I'll come back with a small plan.
Get in touch →